1. What Are Credits?
Each credit allows one full client intake + 10-year HIPAA-compliant storage.
2. Credit Delivery
- Monthly plans: issued monthly
- Yearly plans: issued quarterly
3. Expiration & Rollover
- Monthly: expire after 2 months
- Yearly: expire after 6 months
- All credits roll over once before expiring
- Bonus credits expire in 6 months
4. Refunds & Chargebacks
- Credits are non-refundable
- Disputed/charged-back payments = credits revoked
5. Bundles
All credit bundles follow the same expiration & rollover policy as base credits.
6. Dormant Mode
You may retain access to stored files for $99/year after canceling your plan (no new usage allowed).
7. Manual Credit Restoration
You may request a one-time credit restoration within 7 days of expiration (approval not guaranteed).
8. Abuse Prevention
We may revoke credits for:
- API manipulation
- Exploit of self-referrals
- Gaming bonus/referral systems
Contact: billing@intakeiq.com